Last updated: April 2026
All sales are final. Due to the instant digital nature of our products, we are unable to offer refunds, returns, or exchanges once a purchase has been completed and access has been granted.
All products sold by Thomas Bennett are digital goods — including PDF guides, spreadsheets, audio content, and other downloadable materials. Upon completing your purchase, you are granted immediate access to the full content of your order.
Because digital products are delivered instantly and cannot be "returned" in the traditional sense — the content has been accessed and cannot be un-accessed — we maintain a strict no-refund policy. This is consistent with standard practice for digital product sales and is in accordance with applicable consumer protection laws governing digital content.
We encourage you to read all product descriptions carefully before completing your order. If you have any questions about what is included in a product, please email us at contact.officebennet@gmail.com before purchasing. We are happy to clarify exactly what you will receive.
The only circumstances under which a refund may be considered are:
In either case, please contact us at contact.officebennet@gmail.com with your order details and we will investigate promptly.
If you experience technical difficulties accessing your purchased content, please contact us before requesting a refund. Most technical issues can be resolved quickly and we are committed to ensuring you can access everything you paid for.
For any questions about this policy or issues with your order, please contact us at contact.officebennet@gmail.com. We aim to respond to all enquiries within 48 hours.